Applying My Passion To

User Experience Research

Case Study 

Designed, implemented and evaluated education programs in order to provide personalized learning experiences for students with uncommon learning profiles.  

User research: Defining the strategic vision anchored and optimized the process and provided a platform to scale the program to even more departments. Maintaining aim to keep the team focused on the end user's needs, problems, and context. I then facilitated interviews, writing surveys, and shadowed various end users.

Strategic Planning and Execution:  I used post it notes and chart paper and finally google docs to facilitate the translation of complex ideas into manageable next steps. I developed a workflow timeline to implement small and large student service delivery models. Utilizing a milestone cross-reference system to ensure the alignment of overall program objectives. 

New Process Development: A goal of mine was to increase collaboration and communication between three different content subject departments; the Science Department, Math Department and History Department. I implemented a formal instructional design review, created best practices around documentation and specification, encouraged the team to use the co-developed model and insisted on using dry erase boards while talking through problems. This approach reiterated our purpose established a nonhierarchical structure and promoted equity which increased engagement.